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Introduction

Introduction

 

Welcome to Mobile Direct. These Terms and Conditions ("Terms") outline the rules and regulations for using our website and services related to the sale and trade-in of mobile devices.

By engaging with our services, you agree to comply with these Terms. Please read them carefully.

 

Eligibility and Verification

 

By placing an order to sell your device, you confirm that:

 

  • Ownership: You are the legal owner of the device.
  • Age: You are at least 18 years of age.
  • Identity Verification: To comply with trading standards and security regulations, Mobile Direct requires you to provide a valid form of Government-issued ID (such as a Passport or Driving License) alongside your payment information. Failure to provide this may result in delays or cancellation of your order.

 

Shipping, Insurance, and Risk

 

  • Shipping Process: Upon accepting our offer, you will be provided with a shipping label based on your selected service. It is your responsibility to package the device safely to prevent damage during transit.
  • Courier Insurance & Liability: The maximum compensation available for items lost or damaged in transit depends on the courier service you select at checkout. By choosing a service, you accept the following insurance limits:
    • Royal Mail: If you choose Royal Mail, your device is insured up to a maximum of £100.
    • DPD: If you choose DPD, your device is insured up to a maximum of £1,000.
    • Excess Value: If your device's value exceeds the insurance limit of your chosen courier, Mobile Direct is not liable for the difference. We strongly recommend choosing the service that best covers the value of your item.
  • Transfer of Risk: Risk of loss remains with the sender until the device is received at the courier facility. Once the courier accepts the package (proven by a drop-off receipt or scan), the risk transfers to the courier service subject to the insurance limits defined above.
  • Lost in Transit:
    • Royal Mail may take up to 15 working days to deliver your device. If your device has not arrived within this timeframe, it may be considered lost in transit.
    • In the event of a lost package, you must cooperate with Mobile Direct and the courier to file a claim. Compensation is strictly limited to the insurance values listed above.
  • Accessories and Packaging: Mobile Direct requires only the device to process your order. Do not send chargers, cables, original boxes, or other accessories unless specifically requested. We accept no liability for accessories, SIM cards, or memory cards sent in error; these items are recycled upon receipt and cannot be returned.

 

Device Grading, Inspection, and Valuation

 

The initial quote provided on our website is an estimate based on your description. Upon receipt, all devices undergo a strict diagnostic inspection.

  • Sealed/New Devices: If you sell a brand-new, sealed device, you authorize our inspection team to open the box to verify the contents, condition, and authenticity of the device.
  • Outstanding Finance: We check all devices against national databases. If your device is found to be under contract or has outstanding finance, the offer price will be reduced accordingly.
  • Revised Valuation: If our inspection reveals that the device condition differs from your description (e.g., cosmetic damage, hardware faults), we will propose a revised price.

Blacklisted, Lost, or Stolen Devices

 

Mobile Direct operates a strict policy regarding stolen goods. It is your responsibility to ensure you are the legal owner of the device and that it is not recorded as lost, stolen, barred, or blocked.

  • Database Screening: Every device received is checked against the CheckMEND database and other service providers using the device's unique IMEI number.
  • Quarantine Procedure: If a device is flagged as blacklisted (lost, stolen, or barred):
    • Payment Withheld: We will not issue any payment for the device.
    • No Return: We cannot return the device to you whilst it is flagged.
    • 28-Day Resolution Period: The device will be placed in quarantine for 28 days. You will be notified via email and must contact CheckMEND or your network provider to resolve the status and remove the "red flag."
  • Disposal: If the blacklisted status is not lifted within the 28-day quarantine period, Mobile Direct is legally required to responsibly dispose of the device. The device will be destroyed, and no payment will be processed.
  • Legal Consequences: Selling stolen goods is illegal. Mobile Direct cooperates fully with law enforcement and may report instances where stolen devices are attempted to be sold to us.

Returns and Rejected Offers

 

If Mobile Direct proposes a revised price following inspection (for reasons other than blacklisting), you have the right to accept or reject it.

  • Rejection: If you decline the revised offer, we will return your device to you free of charge. If DPD services are not available in the customer’s area, the device will be returned to the customer via Royal Mail Tracked 24 (insured upto £100). If the customer requires a special delivery service, they will be responsible for paying the applicable service charges.
  • Return of Accessories: Please note that if a return is initiated, we are not responsible for returning any boxes, cables, or accessories you may have sent with the device. We will return the handset only.

Payment Terms

 

  • Timing: Payment is typically processed within one (1) working day after your device has been inspected and approved.
  • Methods: We offer payment via Bank Transfer or PayPal. You are responsible for ensuring the payment details provided are accurate.

Trade-In Validity

 

Your trade-in and its quoted value are valid for 14 days from the date specified in your confirmation email. If the device is not shipped within this timeframe, the trade-in will expire. If a new trade-in is created after expiration, the quoted value may change based on the current market value of the device.

 

Changes to Terms of Service

 

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. 

 

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Limitation of Liability

 

Mobile Direct shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. This includes, but is not limited to, loss of data. You must wipe all personal data from your device before shipping.
 

Governing Law

 

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

 

Contact Information

For questions regarding these Terms or the status of your order:
Email: support@mobiledirectonline.co.uk
Phone: +44 161 521 5551